Support
Is the support important?
We believe it is. With good training you may feel support should not be necessary, and for many of our trainees this is a service they seldom use. For others however, they've tried the support and found it extremely valuable. These trainees then tend to contact us quite regularly as they value having an expert consultant as their source of free and friendly help in the industry. This is often not because they don't understand something themselves, but perhaps just to discuss options or get new ideas from us on cabling, standards or laser safety issues.
When would you need technical support?
There are several occasions when our free technical support has proved of great value to our trainees, typical examples being:
- when you hit a new problem
- when circumstances mean traditional solutions may not suffice
- when another 'expert' is demanding unreasonable specifications or outcomes
- reassurance when doing something for the first time in the field
- reassurance when imparting knowledge on an issue to a group or meeting
What's the deal?
Lucid offers free technical support, over the telephone or email, to all trainees. This technical support covers optical fibre, copper datacoms and telecoms cable systems, and the laser safety fields that we train and act as consultants in.
There is no limit to the number of times you contact us, and we will use our best endeavours to answer your query quickly and efficiently.
Unlike some training companies we do not offer free technical support just so that we can try to sell you another training course. We hate hard-sell and so never pressure anybody. We believe in a personal service where we really do support you and then when you decide you want more training you'll remember the help we've given and the quality of the other courses you did with us.
Practical details:
Phone: 01539 621219 (UK) or +44 1539 621219 (international)
email: support@lucidos.co.uk
What is not covered as technical support?
Clearly we can't spend all day everyday providing free technical support to past trainees, but we find our trainees appreciate this. They know we have families to provide for, and they have always appreciated when we've done more than they expected free of charge. If, however, it begins to look like a lot of work will be needed to investigate a specific problem or answer specific questions, then we can quote to do this work as consultancy.
For most people we can answer questions very quickly and there is no question of charging. We tend to consider that we should be quoting for consultancy when answering a specific problem or question will take several hours or days of work.
